FAQ
Questions shop owners ask.
Straight answers about your number, your callers, pricing and getting started.
Your phone and accounts
Do I have to change my phone number?
No. You keep your existing phone number. No new shop number to advertise. Forward your existing line all the time, or only when you're busy or don't want to answer. Forwarding is set up with your phone carrier, and you can turn it off whenever you want.
When does it answer?
Answers 24/7: after hours, weekends, holidays, while you're on the job. 24/7 answering is part of the service once your line is set up.
Who owns my phone number and website?
You do. Your phone number and domain stay in your name.
Does booking on my calendar work?
Yes. Every shop gets its own booking calendar built into the service. Estimates and service windows land there, inside the service area and hours you set, and you see every booking and stay in control of your schedule.
What about a website chat?
It's optional. The same assistant, with the same answers and your shop's own booking calendar, can go on your website as a chat box. [TBD: chat availability to be confirmed]
Your callers
Will my customers know they're talking to an AI?
Yes. Callers are told they're speaking with an AI. Every caller hears up front that they're talking with an AI assistant for your shop and that the call may be recorded. That's on purpose. Honest disclosure is part of the service, not something we hide in the fine print. How we handle call recordings
What happens with an emergency call?
You decide on the setup call. The assistant checks on safety first, like whether the water shutoff can be reached. Then it follows your rule: transfer the call to your on-call phone, or take the address and give the callback window you've approved.
What if the caller is out of my area or wants a job I don't do?
It books the estimate on your shop's own calendar, inside the service area and hours you set. If it's a job you don't take or it's outside your territory, it says so and takes a message instead of making a booking.
Does it quote prices?
No. It never gives a firm price unless you've given us a written price list to stick to. It also won't make promises about licenses, rebates or insurance it wasn't given.
What's in the text summary I get?
After every call, you get a short text with the caller’s name, phone, address, what they need, how urgent it is, and the booked time, or a note that they need a call back. It's only counted as a lead if it has both what the caller needs and their phone number or email. Spam and sales calls are tagged and left out.
Pricing and trial
How much does it cost?
A 14-day free trial, then monthly billing. Your price is set on your setup call. We set it once we know your trade, your service area and how you want calls handled, and we don't publish dollar amounts on the site.
What happens when the 14-day trial ends?
After the trial, billing is monthly. We'll go over the exact trial and billing terms with you on your setup call. [TBD: trial terms not final]
Getting started
How does it work?
- Keep your number: you keep your existing phone number.
- Your assistant answers and books: once you're set up, your assistant answers the call and books the visit.
- You get a text summary. After every call, you get a short text with the caller’s name, phone, address, what they need, how urgent it is, and the booked time, or a note that they need a call back.
What happens on the setup call?
It's a short call. We go over your services, the cities and ZIP codes you cover, your hours, what counts as an emergency, and the jobs you don't take.
When can I start?
We're signing up Treasure Valley shops now. The answering line isn't live yet. Fill out the form on the home page and we'll reach out to book your setup call and walk you through timing.
Still have a question?
Ask us on the contact page, or start with a 14-day free trial and we'll cover it on your setup call.