Turn On Your Leads

Legal

Terms of Service (draft)

Last updated: [TBD]

DRAFT: placeholder for legal review, not finalThis outline is not legal language and is not in effect. Every section needs review by a lawyer before publishing.

1. Agreement to these terms

  • Who the agreement is between (Harvest and Barrel LLC and the client shop), and how it's accepted. [TBD]

2. The service

  • AI phone answering via call forwarding, optional website chat, caller qualifying, booking on the shop's own booking calendar built into the service, and text summaries to the owner. [TBD] Final scope.
  • The answering line is not live yet. Launch timing isn't promised here. [TBD]

3. AI disclosure and call recording

  • Callers are told they're speaking with an AI assistant and that the call may be recorded.
  • The shop's responsibility for its own disclosures and consent where required. [TBD]

4. 14-day free trial

  • Every shop starts with a 14-day free trial.
  • Is a card required to start? [TBD]
  • When does day 1 begin (setup call or first forwarded call)? [TBD]
  • What happens at day 14: automatic switch to paid, or opt-in? Is there a reminder before the first charge? [TBD]
  • One trial per shop, and any limits during the trial. [TBD]

5. Monthly billing

  • After the trial, billing is monthly. The price is set on the setup call and confirmed in writing. [TBD]
  • Billing date, payment method, and late payment. [TBD]
  • Cancellation: how, notice period, and whether it's month-to-month. [TBD]
  • Refunds. [TBD]
  • Taxes. [TBD]

6. Your number, accounts and data

  • The shop's phone number and domain stay in the shop's name.
  • How forwarding is turned off and data is returned at the end of service. [TBD]

7. Bookings, prices and what the assistant says

  • The assistant does not quote firm prices unless the shop provides a written price list.
  • It books only within the service area, hours, and limits the shop sets.
  • Responsibility for bookings and missed or incorrect information. [TBD]

8. SMS summaries

  • Text summaries depend on carrier registration and delivery. Terms to be added. [TBD]

9. Acceptable use

  • Rules for lawful use and prohibited content. [TBD]

10. Availability and changes

  • Service availability, maintenance, and changes to features. [TBD] No uptime promise is made in this draft.

11. Limitation of liability and disclaimers

  • [TBD] Lawyer to draft.

12. Ending the service

  • How either side ends the agreement. [TBD]

13. Governing law

  • State and venue. [TBD]

14. Contact

  • Questions about these terms: [business email TBD]